About us
Our Solution
Africa Marine Surveys (Overseas) cvba :
- is an independent network of reliable Surveyors and Crisis Control Officers, working up to the highest standards of our clients, under supervision and guidance of Operations Control Center (OCC) in Antwerp. The first preparations, set-up of the network and trial surveys go back as far as June 2000.
- was officially launched in June 2001
- is an Independent Belgian Registered company with private ownership
- the Staff consists of : Master Mariners, Marine Lawyers, Surveyors and Insurance Specialists
- the Network system allows to follow up the vessels in the various discharging ports all over Africa and by so doing, get a full and comprehensive picture of the discharging operations.
- has Full Professional Liability Insurance cover in place
Correct Reporting is the key
Correct reporting starts with correct and precise instructions to the surveyors.
As Claims handlers, we know what our Principals need to find in our reports to handle their claim files. Therefore our surveyors receive from Operations Control Center precise guidelines what they need to focus on and what information needs to be provided in their reports. Throughout the survey, our Surveyors send preliminary reports allowing our Principals to be kept updated in real time, and allowing Operations Control Center to guide the surveyor when and where required. For more complex surveys, one of our Principal Surveyors from Operations Control Center will attend locally to assist the local surveyor.
All reports from Africa are first being sent in draft to Operations Control Center and only after correction and approval by Operations Control Center the final reports will be published and sent to the clients. This guarantees that the reports are matching the quality control requirements imposed by Operations Control Center and which are laid down in our internal Quality Control System, known as our General Procedure Manual.
Risk Assessment
Without reliable information, our Principals cannot properly assess the potential risk exposure and the premium to charge, and / or the need to impose Loss Prevention Measures which we can work out for our Principals.
Remember : Incorrect reports = incorrect Risk Assessment
Claims Handling
Without reliable information, our Principals cannot properly evaluate the merits of the claim, and may consequently embark in court actions which they would never have commenced or defended had they received correct reports from their surveyors.
We are the ears and eyes of our Principals on the ground.
